Frequently Asked Questions
Everything you need to know about 361° performance gear, orders, and more.
How do I determine the right shoe size for 361° running footwear?
361° footwear generally runs true to size. We recommend referring to our detailed Size Guide, which includes measurements in centimeters and US/EU conversions, to ensure the perfect performance fit for your stride.
What is your return policy for performance gear?
We offer a 30-day return policy for items in original, unworn condition with all tags attached. Please note that for hygiene reasons, certain items like socks or compression wear may be excluded unless defective.
How long does shipping take for domestic and international orders?
Domestic orders typically arrive within 3-5 business days. International shipping times vary by location but generally take 7-14 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure and seamless checkout experience.
Are 361° shoes suitable for professional marathon training?
Yes, our performance line is engineered with advanced technologies like Qu!kfoam and carbon plates, specifically designed to provide the cushioning, responsiveness, and durability required for high-mileage training and competitive racing.
How can I track the status of my order?
Once your order is processed, you will receive a shipping confirmation email containing a direct link to the carrier's tracking page. You can also log into your 361° account to view your order history and real-time updates.